At Dharam Pharmacy, we are committed to providing genuine medicines and healthcare products. Due to the sensitive nature of pharmaceutical and personal care items, we follow a strict return and refund policy.
1. Medicines (Rx & OTC)
All medicines, including prescription (Rx) and over-the-counter (OTC) products, are non-returnable and non-refundable once sold.
This policy is in place to ensure product safety, storage integrity, and compliance with healthcare standards.
2. Cosmetics & Personal Care Products
Opened or used cosmetics, skincare, personal care, and hygiene products cannot be returned or exchanged.
3. Damaged or Incorrect Products
A return or replacement may be considered only in the following cases:
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Wrong product delivered
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Damaged product received
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Missing item in the order
To request a replacement:
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The issue must be reported within 24 hours of delivery
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Clear proof (photo or video) may be required
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The product must be unused and in original packaging
4. Refund Process
If a refund is approved after verification:
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The refund will be processed to the original payment method
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Refund processing may take 5–7 working days
Delivery charges, if applicable, are non-refundable.
5. Order Cancellation
Orders can be cancelled before dispatch only. Once the order is shipped, cancellation may not be possible.
6. Prescription Medicines
Prescription medicines are dispensed only against a valid doctor’s prescription. Orders may be cancelled if prescription verification fails.
7. Contact Us
For any return or refund-related queries, please contact:
Dharam Pharmacy
Email: rajkumardhankhar645@gmail.com